Returns at Str1der
Would you like to return a product? This is possible within 14 days of receiving your order. We ensure careful and fast handling of your request.
Contact form
Return conditions
To process your return, the following conditions apply:
- Returns are possible within 14 days of receipt
- Products must be unused, undamaged and in original condition
- Personalized products, such as printed goalkeeper gloves, cannot be returned
After receiving and inspecting the product, we process the refund in accordance with the applicable legal term.
How do you request a return?
Use the contact form on this page to register your return. Please include:
- Your order number
- The product you want to return
- The reason for the return
After your request, you will receive further instructions.
Damaged or incorrectly delivered product
Did your order arrive damaged or did you receive the wrong product?
Please contact us as soon as possible via the form. We always look for a suitable and fast solution.
Need help?
Not sure if your product is eligible for return? Feel free to contact us. We're happy to think it through with you.
